Freight Policy

Freight Policy2016-05-17T11:08:42+00:00

Distinction Furniture will always endeavour to deliver your order promptly. Product will be delivered within 10 working days of order placement/payment. Distinction Furniture reserves the right to amend the delivery time frame and if necessary increase this time frame if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of Distinction Furniture`s control.

Freight charges will depend on selected product and the destination of the order.

Freight for most products – except whiteboards, pinboards,  screens and Mata range – is free Nationwide to ground level commercial or home office addresses.

Whiteboards, pinboards, screens cost $40 within Auckland regardless of quantity. Out of Auckland charges for these products $40 for the first item, extra $5 ea for additional items. Mata Range is freight free within Auckland,  out of Auckland charge will be quoted after check out completed.

Freight does not include installation of product.

Any commercial or residential orders placed that are outside the postal codes ( rural deliveries, remote areas) and multi-storey addresses as determined by Distinction will not be delivered until the customer has been provided with a delivery cost quote and that amount has been agreed to and paid in full by the customer.  Distinction reserves the right to withhold any delivery where any order is placed misrepresenting the fact that it is either commercial or residential area delivery.  If misrepresentation has been made Distinction reserves the right to charge and collect any additional freight costs from the customer before dispatching products.

You the customer accept that you will make yourself and your delivery premises readily available during normal business hours Mon-Fri 8.00am -5.00pm so as to ensure a smooth delivery.  Delays caused to delivery vehicles and drivers as a result of improper entry availability and/or details that incur costs will be recharged accordingly.

Products are delivered flat packed, unassembled unless otherwise specified.